How to make a difference to your client service at claim time

It is a common belief among public perception that insurers rarely pay a claim or that clients have to jump through hoops to get their claim paid out. The insurance industry’s image is in need of rehabilitation in the public eye and standards of service that customers expect continue to rise.

Insurance Business speaks to Accident and Health International’s Renato Foenander to find out how the underwriter is making a difference to clients at claim time.